Frequently Asked Questions
Everything you need to know about your CustomTent by ABCCANOPY experience.
How long does it take to process a custom order?
Standard processing for custom-printed items typically takes 3-5 business days once the artwork is approved. Shipping times vary based on your selected delivery method.
Can I return a custom-designed product?
Because custom products are manufactured to your specific requirements, we cannot accept returns unless the item is defective or there was a printing error on our part.
What file formats do you accept for custom logos?
For the highest quality print, we recommend high-resolution vector files such as AI, EPS, or PDF. We also accept high-resolution JPG and PNG files.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination and package weight.
Are your materials weather-resistant?
Absolutely. Our custom tents and banners are crafted from high-grade, UV-protected, and water-resistant fabrics designed to withstand various outdoor conditions.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.